At Elle Timeless, your satisfaction is our priority. If you’re not in love with your purchase, we’re here to help.
If you have any question regarding returns or refund, first contact us here.
More informations:
🕒 30-Day Return Guarantee
You have 30 days from the delivery date to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition you received it
- Be in the original packaging (including the watch, charger, and manual)
📦 How to Start a Return
Email us at jean@elletimeless.com with:
- Your order number
- A brief explanation of the reason for return
- Photos if the product is defective or damaged
We’ll respond within 24–48 hours with return instructions.
🚚 Return Shipping
- If the item is defective or we made a mistake: we’ll cover the return shipping.
- For other reasons (you changed your mind, etc.): return shipping is at your expense.
💳 Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved:
- Refunds are processed to your original payment method within 5–7 business days.
Note: Shipping fees are non-refundable.
⚠️ Non-Returnable Items
- Used or worn items
- Gift cards
- Items returned after 30 days
If you need help at any point, just reach out to us — we’re always here to make your experience smooth and stress-free.
✨ Feel good. Shop worry-free.